This privacy policy explains how Epever handles information submitted through website forms, email links and product inquiry workflows. The information usually includes name, company, work email, phone, country, project type, message content and technical details such as PV wattage, battery voltage, chemistry, current rating, load profile or delivery market. Epever uses this information to respond to the inquiry, prepare a product recommendation, support distributor discussions and improve the usefulness of website content.
Project information is used for renewable energy component support. It may help Epever compare MPPT charge controller classes, inverter charger options, battery settings, monitoring accessories and documentation needs. The information is not sold as a marketing list. It may be shared with internal sales, engineering or logistics personnel, and where appropriate with an authorized channel partner who can answer the request in the buyer's region.
Epever keeps inquiry records for a reasonable period so follow-up questions, replacement requests and repeat purchases can be handled efficiently. Reasonable administrative and technical measures are used to protect submitted information. No website transmission is completely risk free, so visitors should avoid sending confidential project files unless Epever has provided an agreed channel for those documents.
Visitors may request correction or deletion of contact details by reaching the Epever contact desk. Some records may be retained where needed for transaction history, legal obligations or legitimate support records. If a visitor no longer wants product updates, they can ask Epever to stop non-essential communications while still receiving replies about active inquiries.